Refund policy

Returns, Refunds & Exchanges

At Azinia Rituals, each product is prepared with care. We want every order to arrive in the condition you expect.

Returns of Unopened Products

We accept returns of unused, unopened products in their original sealed packaging within 14 days of delivery.

To request a return, please contact us with your order number before sending any items back. Returns must be authorized in advance.

Opened or Used Products

For hygiene and product integrity, we cannot accept change-of-mind returns of products that have been opened, used or had their protective seals removed.

This does not affect your rights regarding defective, damaged or incorrectly supplied products under applicable consumer protection laws.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue and photographs of the product and packaging where available.

We will review the concern and arrange an appropriate resolution, which may include a replacement or refund.

The suggested 48-hour reporting period does not limit your rights under applicable consumer protection laws.

Exchanges

We do not currently offer routine product exchanges. If an item arrives damaged, defective or incorrect, please contact us so we can resolve the issue.

Contact

For return requests or order concerns, please contact Azinia Rituals using the contact information provided on our website.