Frequently Asked Questions

What is Azinia Rituals?

Azinia Rituals is an independent skincare brand creating intentional, oil-first skincare for skin that has changed through stress, time and life's transitions.

Our approach centres on thoughtfully selected ingredients, considered formulations and simple rituals that support lasting moisture and comfort.

What does oil-first skincare mean?

At Azinia Rituals, natural oils are the foundation of every formulation, not simply an added ingredient.

We thoughtfully select oils for their individual properties and how they work together to nourish, condition and support the skin. Our approach focuses on lasting moisture, softness and suppleness through simple, intentional skincare rituals.

Which product should I start with?

Each Azinia Rituals product has a distinct purpose.

Renewal Face Oil is designed to condition facial skin, enhance suppleness and support healthy-looking radiance.

Resilience Eye Balm provides concentrated moisture and comfort for the delicate skin around the eyes.

Restoration Body Oil helps soften, replenish and condition skin that feels dry or less comfortable.

You may begin with an individual product or explore our Essential Ritual, The Embrace Ritual and Full Ritual — thoughtfully paired products designed to complement one another.

Are your products suitable for mature skin?

Azinia Rituals is created with skin that has changed over time in mind, including skin experiencing dryness or changes in texture and comfort.

Our products focus on conditioning, moisture and suppleness rather than promising to reverse the natural ageing process.

Are your products suitable for sensitive skin?

Skin sensitivities vary from person to person. We cannot guarantee that any cosmetic product will be suitable for everyone.

Please review the full ingredient list and patch test before introducing a new product, particularly if your skin is sensitive.

Can I use Azinia Rituals products during or after medical treatment?

Our products are cosmetic skincare and are not intended to treat medical conditions or treatment-related skin complications.

If you are undergoing treatment, recovering from a procedure or following specific skincare instructions from a healthcare professional, consult that professional before introducing new products.

How should I store my products?

Store your products tightly closed in a cool, dry place, away from direct sunlight and excessive heat.

Avoid introducing water or other contaminants into the containers, particularly when using Resilience Eye Balm.

Where do you ship?

Azinia Rituals currently ships across Canada.

How much does shipping cost?

Standard shipping rates are:

  • Greater Toronto and Hamilton Area (GTHA): $10 CAD flat rate.

  • Rest of Canada: $15 CAD flat rate.

  • Complimentary standard shipping: Available on orders over $100 CAD after applicable discounts.

How long will my order take to arrive?

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays.

Once dispatched, standard delivery is estimated at approximately 3–7 business days, depending on your location and the shipping carrier.

Delivery estimates are not guaranteed.

Can I return a product?

Unused, unopened products in their original sealed packaging may be returned within 14 days of delivery.

For hygiene and product integrity, opened or used products cannot be returned for a change of mind.

Please contact us before sending a return. Applicable consumer rights remain unaffected.

What if my order arrives damaged?

Please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue and photographs where available.

We will review the concern and arrange an appropriate resolution. The suggested reporting timeframe does not limit your statutory rights.

Do you charge sales tax?

Azinia Rituals does not currently charge sales tax at checkout. This may change if required by applicable tax laws.

How can I contact Azinia Rituals?

For product questions, order inquiries or assistance, please email hello@aziniarituals.com

We aim to respond within 1–2 business days, excluding weekends and statutory holidays.

How can I receive updates and special offers?

Join the Azinia Rituals Edit through our website to receive occasional brand news, product updates and special offers.

New subscribers receive 10% off their first order. Please check your inbox, including Promotions or Junk, for your welcome email.